FAQ

Cloud computing is the provision of computing resources (servers, storage, databases, networks, software, etc.) over the internet. Users can rent these resources from cloud providers, allowing them to scale their IT resources according to needs without investing in their own equipment.

The main benefits include:

• Scalability: the ability to quickly increase or decrease resources as needed.
• Cost savings: no need for capital expenditures on equipment and its maintenance.
• Accessibility: access to data and applications from anywhere in the world.
• Reliability: high levels of fault tolerance and data backup.
• Security: modern data protection methods and compliance with international security standards.

Cloud providers use various methods to ensure data security, including data encryption, multi-factor authentication, regular security audits, and compliance with international standards (e.g., ISO 27001). Users can also configure additional security measures such as VPN and access control.

We offer three main types of cloud services:

• IaaS (Infrastructure as a Service): renting virtual servers, storage, and network resources.
• PaaS (Platform as a Service): providing platforms for developing, testing, and deploying applications.
• SaaS (Software as a Service): access to software over the internet without the need to install it on local devices.

We offer various tariff plans that can include hourly or monthly payments depending on the resources consumed. Detailed information about tariffs can be found on our website or by contacting our support service.

To start using cloud services, you need to register on our website, choose an appropriate tariff plan, and configure the necessary resources through the control panel. Our specialists can also help with setup and data migration.

Payment for cloud services can be made using credit cards, bank transfers, or other available methods. Invoices are issued monthly, and users can view and pay them through their personal account on our website.

We use data backups, replication, and fault-tolerant systems to protect data from losses and failures.

In case of problems, our specialists respond promptly and restore access to data.

We offer services for data and application migration to the cloud. Our specialists will help plan and execute the transfer with minimal downtime and risks. Tools are also available to automate the migration process.

We provide round-the-clock technical support via phone, email, and online chat. Our specialists are ready to help with any questions and issues related to using cloud services.